Customer Satisfaction is of the utmost importance at SHO Industries. We would like to inform all of our customers that our shipping department is closed on weekends (Saturdays and Sundays) and holidays. Any inquiries over the weekend regarding shipping will be answered at the beginning of the week.
All orders placed through this website must be shipped to the shipping address provided in your invoice.
We DO NOT allow will call or pick up of items for online purchases due to security reasons.
All limited availability and/or exclusive items are limited to one per person, per household.
Multiple orders cannot be combined.
No sales or shipping to Countries, States, Provinces, Counties or Cities where items are prohibited.
No sales or shipping to minors, or to adults intending to distribute or resell items to minors.
All customers are responsible for knowing and following the laws which they reside in.
We strive to offer all of our customers the most reliable options for shipping.
All orders will be packaged within 2 to 3 business days from the date you placed your order and will be picked up by USPS or Fedex the following business day, regardless of the shipping option you choose.
Please note some of our products have a lead time. For these products, we list the expected ship dates on product pages. Please be advised that these are ESTIMATED ship dates and can be pushed back due to manufacturing delays.
Domestic orders can take 1 to 15 business days to reach their intended destination and can be delayed due to weather or other factors that we, SHO Industries, cannot control. Time frames specified are only estimates from the shipping couriers and are not guaranteed by us, SHO Industries.
Weather and other conditions can affect delivery times. Invoices are processed in the order they are received. If there were many orders placed over the weekend, then there could be a possible delay in getting your order out.
Please remember that once a package leaves our facility, we no longer have control of the item. However, we will try our best to assist all of our customers in locating their package if it is ever lost during transit. It is up to the customer to be aware of their laws regarding ordering heat presses and any other restrictions regarding other related products. It is always the responsibility of the customer to only order what is allowed for you to receive. For further information regarding restricted items, please email us at firstname.lastname@example.org.